Evaluating and improving quality of administration (7 pages) Dr. Ilia Bider

This paper is aimed at creating guidelines for projects that concern quality of administrative work in modern organizations. With introduction of computers in the office, administrative functions have got a new generation of tools for information processing and communication. However, in spite of great efficiency of these tools, the expectation that their introduction will automatically lead to improvement of the administrative quality has not been realized. The administrative quality depends on the interplay of people (more exactly their administrative competence), rules (operational instructions), and tools. To obtain better administrative quality all these components need to be synchronized. Changing one of them, e.g. tools, without adjusting the others, e.g., rules or competences, may have little, or even negative effect on the administrative quality. The paper discusses two ways of improving administrative quality, gradual and “disruptive”. The first one is based on achieving synchronization after each small step. The second one consists of making a “jump” in the three-dimensional space keeping all three components synchronized after landing.

New Logistics for Administrative/Business Processes (14 pages) Dr. Ilia Bider

From "conveyor belt" logistics to "construction site" logistics:
Do not move information to a person doing the next operation
Move a person to information when he or she is needed

Achieving quality of services via processing customers feedback (7 pages) Dr. Ilia Bider

To ensure quality of products, periodical tuning of production lines is required. To ensure quality of services, periodic overhaul of business processes behind the services is required. To make such an overhaul, information is needed on how well the processes are tuned to the current customers needs/requirements. The most effective way of getting this information is via processing customers feedback. Is it possible to create an effective quality control system based on the customer feedback? Is it easy to do? Read how such a system can be established and what difficulties need to be overcome when setting it in a real operational environment.

Effective Administration and Management with ProBis (5 pages) Dr. Ilia Bider

Management tradition distinguishes a number of separate subsystems in the field of administration and management, such as reporting/logging, planning, document management, knowledge management, communication, decision making. Computerization of the modern office lead to more effective subsystems still leaving them separated from each other. The next step on the path of achieving more effective administration and management is getting it functioning as an indivisible whole. What are the ways for achieving this objective? Is integration of subsystems the right way to go? Are there other options?

Fast Track to Effective Lobbying (5 pages) Dr. Ilia Bider

The goal of any interest organization is to guard the interests of its members. It fulfills this goal by (a) giving legal and practical advice to its members, (b) conducting negotiations on the members' behalf, and (c) trying to influence decisions of the authorities in the favor of the members. While the first two activities are, usually, conducted in a business-like manner, the third activity, lobbying, is often conducted on a case-to-case basis without a proper structure and ineffectively. The first two activities have internal nature and they are not seen much outside the organization boundaries. The third activity is directed outwards and it has the greatest importance for creating a strong positive image of the organization. Therefore, it is most unfortunate that many organizations have this activity poorly organized. To help interest organizations to "industrialize" their lobbying activities, we worked out a concept of "fast track to effective lobbying".

Fast Track to Business Process Orientation (4 pages) Dr. Ilia Bider

In our market-driven society, there are a number of attractive ideas like CRM, "business process", "enterprise system", "real-time company", that everybody considered as good to have but very few know what they really mean and, what is more important, what one can get from them. As implementation of these ideas requires considerable investment in money, and especially in time, their exploitation often does not go beyond preliminary investigation. Those that tried to implement the ideas are often disappointed by results achieved in correlation to investment made, and they might even feel "cheated". Is it possible to achieve some understanding of the "attractive ideas" and make some use of them before making considerable investment? In pursuing an answer to this question, we have designed a "fast track to business process orientation" that allows you to get an answer to the questions "is it something for me?" and "what can I get from it?" with very little investment.

“Telepathic” Means for Internal Communication (3 pages) Dr. Ilia Bider

In our predominantly "white-collar" society, office workers need to spend a lot of time communicating with each other. At least some part of such communication (reporting the state of a task to a lot of people) is considered as boring, and it is, usually, kept to the bare minimum. On the other side, not having enough internal communication may lead to undesirable consequences, like things "falling through the cracks", reinvention of solutions multiple time, having some workers overloaded, while others are underloaded. Is it possible to ensure proper internal communication without putting an extra burden on the office workers? To answer positive on these question, we created a special product that uses almost "telepathic" means to inform all concerned as soon as there is anything important to inform about