Motto:

Do not move information to a person doing the next operation
Move a person to information when he or she is needed

Manually controlled administrative/business processes always used a “conveyor belt” logistics, i.e. “move information to a person doing the next operation”... Current trends in administrative/business process automation continue to exploit the conveyor belt logistics, we still send and receive documents, though we do it electronically (e.g., email). Modern technology allows exploiting other options to organize logistics. In particular, it allows employing a “construction site” logistics that can increase both the productivity and quality of administrative work.

Resources:

Presentation: "Beating information chaos with new information logistics"(popular version): Abstract   PPT slides

Download a PPT viewer (free of charge) from http://www.microsoft.com/downloads/results.aspx?pocId=9&freetext=viewer&DisplayLang=en
(courtesy of Hans Scholander)

White paper: New Logistics for Administrative/Business Processes

Third party reflection: from Potential Misuse of the Conveyor Metaphor: Recognition of the ...
One interesting contrast to such thinking is explored by Ilia Bider (New Logistics for Administrative/Business Processes)

Invited lecture for researchers on "Beating Information Chaos with new Information logistics" at Bridging the Gaps seminar series, Bath University, UK, October 2007. Abstract   Presentation slides

A similar presentation was given at RGU University of Aberdeen, Scotland in May 2008, updated slides can be found here.