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What is quality of administration?

Tried to understand what administrative quality is. The same as with administration, found nothing on the Internet. Below is what I think about administrative quality.

Evaluating administrative quality

As the ultimate goal of administration is ensuring smooth running of the organization’s processes, the quality of administration should be measured by how smooth the processes actually run. Smooth run means with steady pace and without unnecessary delays and stops. When evaluating the smoothness, the following type of criteria should be used:

  • The length of the time gaps between “do-it in the real world” activities that cannot be attributed to external factors. The smaller are the gaps the better is the administrative quality.
  • Chances that a process stops running and becomes forgotten. The lesser are chances the better is administrative quality.

The first criterion above implies that administrative quality requires efficiency. The time consumed by administrative activities should be kept to the minimum, otherwise the gaps between do-it in the real world activities may become too lengthy:

Roughly speaking, the administrative quality can be evaluated based on three parameters:

  • Quality and efficiency of communication. Quality ensures that all information needed by recipient is transferred to him/her correctly. Efficiency ensures that time required for communication is kept to minimum. This time, besides the time for technical information transfer, encompasses time required for finding all information that needs to be transferred and time required to comprehend the information received.
  • Quality and efficiency of information storage and retrieval. Quality ensures that all relevant information related to a process is stored and can be retrieved. Efficiency ensures reasonable time required for storing, and retrieving the information.
  • Quality and efficiency of control over processes. Quality ensures that any process that needs attention gets it. For example, if there is an urgent task assigned to a person who cannot complete it, it should be reassigned to somebody else. Efficiency ensures that the needs for attention are discovered and dealt with promptly.

The parameters above are not independent; on the contrary, they are intrinsically interconnected. For example, poor quality and/or efficiency of communication may result in that information relevant to a process is not being promptly sent for storage. Without efficiency and high quality of information storage and retrieval it is impossible to achieve quality and efficiency of communication. It will take too much time to find information that needs to be sent, and/or the information sent may be incomplete, erroneous, or irrelevant. Control over processes can be obtained only if the information relevant to processes is communicated, stored, and made available to those who are responsible for solving problems

Want to know more on my view on administration, see:
Evaluating and improving quality of administration (7 pages) Dr. Ilia Bider